The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Clarify and organise pick-up and delivery operations
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Work requirements and specific customer needs are interpreted and, where necessary, clarified Completed |
Evidence:
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Pick-up and delivery points are located Completed |
Evidence:
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Size, weight and configuration of items to be delivered are identified and where necessary measured Completed |
Evidence:
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Resources required to facilitate pick-up and delivery are identified and prepared for use Completed |
Evidence:
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Plan pick-up and delivery route
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Pick-up and delivery route is planned based on an analysis of distance, travel times, customer requirements, resource implications and known priorities Completed |
Evidence:
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Items to be delivered are sorted accurately into route order Completed |
Evidence:
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Items to be delivered are handled in a manner that minimises the risk of damage Completed |
Evidence:
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Special items are identified accurately Completed |
Evidence:
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Items to be delivered are organised into bundles and kept in sequence for delivery Completed |
Evidence:
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Items to be delivered are handled securely Completed |
Evidence:
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Pick-up items to be delivered
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Items are picked up within specified times Completed |
Evidence:
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Items are kept secure to minimise the risk of damage, theft, misdelivery and loss Completed |
Evidence:
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Contact with customers is conducted courteously and in a manner that encourages customers to continue to use the pick-up and delivery services Completed |
Evidence:
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Deliver items to correct addresses
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Deliveries are completed within specified times Completed |
Evidence:
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Items are kept secure to minimise the risk of damage, theft, misdelivery and loss Completed |
Evidence:
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Items requiring special treatment are delivered as specified and relevant documentation is completed accurately Completed |
Evidence:
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Contact with customers is conducted courteously and in a manner that encourages customers to continue to use the pick-up and delivery services Completed |
Evidence:
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Complete transactions with customers
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Amount owing is noted from the delivery advice or invoice and customer is advised Completed |
Evidence:
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Transactions (where applicable) are completed in accordance with workplace policy and procedures Completed |
Evidence:
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In the case of cash transactions, amount tendered is checked and the correct change is calculated and given Completed |
Evidence:
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Maintain records of courier delivery operations
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Incidents involving customers that occur, or hazards identified during the delivery, are reported accurately to the relevant person Completed |
Evidence:
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Undelivered and undeliverable items are processed in accordance with workplace policies and procedures Completed |
Evidence:
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Documentation and records are completed, checked for accuracy and given promptly to the appropriate persons Completed |
Evidence:
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